As a Desktop Support Engineer at Roc Search, I have the privilege of providing IT support for over 10 offices located around the globe. I am responsible for maintaining our servers and ensuring they run smoothly to facilitate seamless business operations. I assist with the integration of new software solutions, most notably the Bullhorn CRM system, which significantly enhanced our client relationship management. In addition to these responsibilities, I serve as one of the primary points of contact for all staff experiencing IT issues. My role requires a balance of technical expertise and interpersonal skills, enabling me to troubleshoot a variety of IT problems and ensure minimal disruption to daily activities. Working at Roc Search has equipped me with a comprehensive understanding of global IT infrastructure and has enhanced my problem-solving skills in a fast-paced, multi-cultural environment.

Oversaw all aspects of maintaining computer systems. Worked directly aside the IT manager providing IT support and assisting them with day to day tasks and learning from their technical expertise. Aided in the management of upgrades and installation of new hardware and software. My strong interpersonal skills enabled me understand the customers concerns and get to the root of the problem, thus allowing me to perform troubleshooting to address any issues. Implementing diagnostic tests and debugging procedures to optimise computer systems.